Terms & Conditions

1. Bookings & Payments

• All bookings are subject to availability and confirmation.
• A deposit or full payment may be required to secure your booking.
• Final payment is due before the date of service unless otherwise agreed.

2. Cancellations & Refunds

• Cancellations must be made in writing (email accepted).
• Cancellations within 48 hours of service may incur a cancellation fee.
• Refunds (if applicable) will be processed within 7 business days.

3. Service Conditions

• M8 Explorer reserves the right to substitute vehicles of similar capacity if required.
• All vehicles are non-smoking. Consumption of alcohol or illegal substances is not permitted.
• Eating and drinking on board must be requested at the time of booking and is subject to approval.
• If eating or drinking is approved, a cleaning bond of $300.00 will be required, refundable if the vehicle is returned in satisfactory condition.
• No eskies, ice bags, glass bottles, or drinking glasses are permitted on board at any time.
• Passengers must comply with driver instructions at all times for safety.
• Seatbelts must be worn where provided.

4. Delays & Liability

• M8 Explorer is not liable for delays caused by traffic, weather, or circumstances beyond our control.
• We are not responsible for loss or damage to personal property during the service.
• The booking party is liable for any damage caused to the vehicle during the service, including repair costs.
• An additional cleaning fee will apply if the vehicle is left in an excessively dirty or unsanitary condition.

5. Passenger Conduct

• Any damage caused to the vehicle by passengers will be charged to the booking party.
• Unruly or unsafe behaviour may result in termination of the service without refund.

6. Special Requests

• Any special requirements (e.g., child seats, accessibility) must be requested at the time of booking.
• We will do our best to accommodate all reasonable requests.

7. Governing Law

These terms are governed by the laws of New South Wales, Australia.